Resources

In the fast-paced world of IT operations, the culture permeating an organization is critical to its success. It drives behavior, efficiency, and organizational accomplishment. A blame-centric culture is particularly detrimental, creating an environment where finger-pointing is more important than problem-solving and fear reduces innovation.

Looking into automated incident management? We explain everything you need to know about what automated incident management is, why it’s important, and how to do it.

An incident response team is a group of IT professionals that are responsible for preparing for, responding to, and handling any sort of system outage or downtime.

Proper use of your incident tracking software will improve your mean time to detect and respond to incidents, while also helping you avoid future incidents.

Do blameless retrospectives (or postmortems) help your team? We will explain what they are, if they really work, and how to do them right.

The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.

Learn how to create and follow a structured incident management process as a Site Reliability Engineer (SRE) and improve the reliability of your software systems.

Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.

Incidents happen, so how do you handle them? We explain incident management, how to prioritize incidents, and the process involved to resolve the incident

Here’s the template we use for incident postmortems (retrospectives!) at Blameless. Use this as a checklist for your own organization.