Meet Incident Briefs: AI-Driven Summaries Customizable for Every Audience

We're excited to announce the release of Incident Briefs, a powerful new feature designed to enhance your incident communication and reporting processes. Incident Briefs allow you to create targeted, custom AI-generated summaries for different audiences within your organization, ensuring that everyone gets the information they need in the format they prefer.

Key Features:

Custom AI-Generated Summaries:

• Targeted Audiences: Tailor your incident summaries to specific audiences such as C-level executives, engineering teams, and incident responders.
• Customizable Questions: Fully customize the questions sent to ChatGPT to generate precise and relevant summaries.

Flexible Display Options:

• Question Naming: Customize the name that appears for each question to align with your organization's terminology and preferences.
• Preview vs. Full Brief: Choose whether to display a preview of the answered question directly in the Slack card or the full brief in a Slack modal for more detailed information at a click of a button.

Value Proposition:

• Enhanced Communication: Deliver the right level of detail to the right audience, improving clarity and efficiency in incident management.
• Time Savings: Quickly generate comprehensive incident summaries without manual effort, allowing your team to focus on resolution and prevention.
• Customization and Flexibility: Adapt Incident Briefs to meet the unique needs of your organization, ensuring that every stakeholder receives the most relevant information.

Customer Quotes Across Different Levels in an Organization:

C-Level Executive:

"Incident Briefs have revolutionized our incident reporting process. The ability to tailor summaries for different stakeholders ensures that everyone is informed and aligned, from the executive team to the on-the-ground responders. It's a game-changer for our organization."

Engineering Manager:

"The customizable questions and flexible display options in Incident Briefs have significantly improved our incident review meetings. We can now present the most relevant details concisely, allowing us to focus on actionable insights and next steps. My boss never needs to ask me for specific information that matters to them because we designed a custom brief to answer those exact questions!"

SRE Incident Responder:

"With Incident Briefs, summaries that highlight the key points of an incident without sifting through logs and reports are automatically sent to where my leadership and co-works receive information best. It saves me time and helps me communicate more effectively with the rest of the team."

How to Get Started:

To start using Incident Briefs, complete the following steps: 

1. Go to your Blameless account. Under Settings, make sure you enable the OpenAI integration under Integrations → GenerativeAI. 
2. Use the Blameless API key, which does not share your data or use it to train any models, or use your own if you have an OpenAI ChatGPT enterprise account.  
3. Ensure you are using GTP 4.
4. Head over to the Incident Assistant section under Incident WorkFlows in settings.
5. Configure your first brief!

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When you are running an incident, it is important to note that an Incident Brief will be updated every 5 minutes. In addition, the same Slack card where the Incident Brief was published will be updated to avoid unwanted noise in your Slack channels. 

If you have any questions or need assistance, our customer success team is here to help.

Thank you for choosing the Blameless Platform to manage your incidents. We are committed to continuously improving our product to meet your needs and enhance your operational efficiency.

Getting Started: