Incident management is a whole team sport.
Efficient. Consistent. Automated.
Essentials
From
$
20
30
Per user / month
Powerful, automated incident management for smaller companies
Slack & Teams based Incident Response
Streamlined incident retrospective process
Automated stakeholder communications
Automated incident workflows
Most popular
Enterprise
User based pricing or annual flat rate
Advanced, customized, intelligent incident management for larger companies
Everything in Essentials plus:
Custom incident analytics
Embedded SLO manager
AI driven incident assistant
Dedicated enterprise support
See how Blameless helped Iterable reduce critical incidents by 43%
See how Blameless helped BambooHR Set people free to do great work
See how Blameless helped BetterCloud Reduce Customer Churn by 10%
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PRODUCT FEATURES
Essentials
Enterprise
Integrations
i
Integrations into every other major tool in the reliability tool set. Explore our integrations library
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Incident Response Workflows
Unlimited
Unlimited
Retrospective Templates
i
Custom retrospective templates to help you speed up the capture and dissemination incident learning
Unlimited
Unlimited
Runbooks
Unlimited
Unlimited
Automated communications
i
Build custom communications workflows so your team can focus on resolving the incident and your stakeholders stay up to speed
Commsflow Manager
Commsflow Manager
Incident analytics
i
Develop deep custom insights that are easily shared across your team. Reliability Insights helps you find the hot spots in your product and process
-
Reliability Insights
Custom Dashboards
-
Unlimited
Blameless AI
-
Comms Assistant,
Incident Assistant
Incident Assistant
SLI/SLO Manager
i
Apply error budgets and service level objectives to more intelligently plan your operational investments
-
Service catalog
API & Webhooks
i
Fully open API's and robust webhooks to help your team connect your entire tech stack
Terraform
Multi-bot Slack and Teams
i
Allows multiple iterations of Blameless bot for separate business units in same slack instance
Custom Fields
Unlimited
Unlimited
Custom Tags
Unlimited
Unlimited
Swimlanes
i
Swimlanes help coordinate incident exploration and communication
Unlimited
Unlimited
Private Incidents
Custom Incident Types
Unlimited
Unlimited
Includes Statuspage.io
i
Credit to your account to include 1,000 subscribers
Policies
Unlimited
Unlimited
security
Essentials
Enterprise
SOC2 Report
Authentication
SSO + SAML + SCIM
SSO + SAML + SCIM
User Roles
Custom RBAC
Custom RBAC
Support & Implementation
Essentials
Enterprise
Dedicated Support Slack Channel
Customer Success Manager Support
Dedicated Customer Success Manager
-
Training
i
On-site training available for additional fee
Virtual
Virtual And On-Site
Customer Success Plan
i
Custom success plan developed for every Enterprise customer
Payment and terms
Essentials
Enterprise
Included licenses
First 50 users
First 50 users
Volume discounts
Minimum term
12 Months
12 Months
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David Levinger
VP Cloud Optimization
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“We started using Blameless about a year ago, and transformative is the only way to describe it.
- David Levinger
VP Cloud Optimization
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Stephen M. Dick
VP Cloud Engineering
“With the help of Blameless, BetterCloud can now accelerate business growth to the next level of scale.
- Stephen M. Dick
VP Cloud Engineering
John Shuping
Director of sre
“I would say using Blameless definitely helps us respond faster, feel more comfortable, and encourage people to evangelize our IM process.
- John Shuping
Director of sre
John Solis
CTO & Co-founder
“Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key.
- John Solis
CTO & Co-founder
Ethan Cohen
Senior SRE Manager
“With Blameless running the automation for incident management, our response to critical issues is now stronger than ever!
- Ethan Cohen
Senior sre manager
Frequently Asked Questions
What is the definition of a user (seat)?
Every user in the Blameless platform has the same level of access to all features.
Can an enterprise customer also start with a free trial?
Yes, absolutely. Our Blameless experts will set up a free trial for your enterprise solution. We’ll provide additional guidance on how to set up your trial experience based on your specific workflows and runbooks.
Are all contracts annual?
Yes, every contract is annual. For Enterprise plans, we offer a discounted rate for multi-year contracts.
What support SLAs do you provide?
For Essentials users, our support team guarantees a response within one business day. We operate within the following hours: Monday through Friday, 8:00 am to 6:00 pm UTC−08:00. For Enterprise plan customers, our support team guarantees a response within one hour on business days. Total support coverage is available to Enterprise customers for an additional fee.
Can you meet my security compliance requirements?
We regularly work with customers to complete security questionnaires and can answer any questions your security team may have. We are SOC2 and ISO certified.
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