Incident Communication
Streamline and automate incident communication workflows during incident response and post-incident analysis. Send important messages through email, Slack, and Microsoft Teams to update stakeholders, straight from Blameless.
Automate Announcement and Reminder Triggers for Incident Communication
Set and forget! Configure automatic messages when the incident status, severity, or postmortem change state. Send reminders at custom intervals and also for specific stages of incident response. Create a comprehensive incident communication plan.
Centrally Manage, Customize, and Fine-Tune Communication Flows
Compose your messages in a rich text field. See a preview box so you know what recipients get. Receive report stats based on flow usage to further optimize your incident communication.
Watch our on-demand webinar on streamlining with CommsFlow™
Customizable Incident Communication Templates
Create preset templates for common incident types or events, then modify them for specific situations. Know what to say for every incident and stakeholder group.
Learn more about CommsFlow™ templates
Target Recipients Across Multiple Message Providers
CommsFlow™ allows you to send messages across multiple channels — email, SMS, Slack, and Microsoft Teams. It’s easy to set up with incident communication templates and examples to customize and work from. Configure everything from all in one place.
Learn more about building custom message templates in CommsFlow™
Protect communication
Between the core incident response team
When an incident starts, Blameless opens a thread in your chat-app, dedicated to that incident. Your team can use bot commands or emoji reactions to assign roles, progress the incident forward, update the incident timeline, and more.
See how Blameless gets things going instantly in Slack or Teams!
Inform stakeholders
Keep managers and executives in the loop, with the right info, at the right time
Status reports are important but are a huge distraction to the engineers responding to an incident. Blameless allows you to pre-configure message templates and automatic triggers so that comms get shared with real-time data. You don’t need to stop what you’re doing to make sure internal stakeholders are keeping a pulse on your services.
See how CommsFlow™ helps each stakeholder group stay in the know easily.
Create visibility
Leverage tool integrations and shortcuts to update public status pages
Visit your Blameless CommsFlow™ settings to pre-save external status page messages, using formulas to update the status of your services with real-time data. Then use Blameless chatbot commands to publish your messages.
Learn more about Blameless’s Statuspage.io integration!
Incident Communication Templates
Give customers peace of mind knowing that you have a handle on the situation
Customers are your VIP stakeholders. Pre-save message templates so that you don’t leave out anything important. Trigger an action in any system using webhooks that can be managed in the CommsFlow™ settings of Blameless.
Learn more about the power of our customizable webhooks.
Work together
Organize incident communication by leveraging swimlanes
Often incidents are a result of more than just one contributing factor. This means you need to break down the investigation into multiple conversations. Blameless makes it easy to organize your thoughts and incident response communication by offering Swimlane capabilities with your dedicated Slack or Microsoft Teams channels.
Learn more about Blameless’s Swimlanes tool!
David Levinger
VP Cloud Optimization
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“We started using Blameless about a year ago, and transformative is the only way to describe it.
- David Levinger
VP Cloud Optimization
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Stephen M. Dick
VP Cloud Engineering
“With the help of Blameless, BetterCloud can now accelerate business growth to the next level of scale.
- Stephen M. Dick
VP Cloud Engineering
John Shuping
Director of SRE
“Finding a platform that finally went beyond incident management into SLOs and error budgets drove the decision to choose Blameless.
- John Shuping
Director of SRE
John Solis
CTO & Co-founder
“Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key.
- John Solis
CTO & Co-founder
Ethan Cohen
Senior SRE Manager
“With Blameless running the automation for incident management, our response to critical issues is now stronger than ever!
- Ethan Cohen
Senior sre manager
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The Blameless Platform combines automated incident response ChatOps, retrospectives, incident analytics, SLIs, SLOs, and error budgets in a single, open enterprise platform. Fully integrated with your engineering tool stack.
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