What's The Difference?

How is Blameless a Better Alternative to incident.io?

Blameless offers a robust, enterprise-ready platform that guides you to more reliable services and resilient teams with the best security features.

Trusted by more than 19,000 responders

Why Choose Blameless Over incident.io?

While Incident.io does allow you to manage incidents via Slack, it does not support Microsoft Teams and lacks a comprehensive web interface for activities like dashboarding and retrospectives. Blameless transcends these limitations, providing a holistic, integrated, and automated solution for enhancing Enterprise Reliability through efficient incident management and beyond.

30% of incident channels contain sensitive PII. Learn how Blameless keeps that data safe

Integrations illustration - Blameless Images

Blameless vs. incident.io Compared

Users & Pricing

Includes first 50 users with minimum purchase along with no overages for casual users

No initial users included in purchase and no overage protection

Data Security

Exclusive Data Storage: Utilize a single-tenant, high-availability database that exclusively stores your data.
Certified Security: Proudly SOC2 Type 2 certified, ensuring stringent data security standards.

Shared Data Storage: Your data is co-located in a shared database, potentially raising data security concerns

Data Residency

Global Deployment Options: Choose to deploy instances in the US, ASIA, or EU, catering to global or regional data residency requirements.
Multi-Bot Capability: With multi-bot, deploy in multiple countries per app or business unit for enhanced localization.

Limited Deployment: No specified options for data residency or deployment localization.

Leadership and Financial Backing

Robust Financial Backing: Raised over $50m (Series A & B) from renowned investors like Lightspeed, Accel, Thirdpoint, and Decibel.
Experienced Leadership: Our leadership team, enhanced in 2022, brings a wealth of experience from multiple IPOs and esteemed companies such as Apple, Cox, Web.com, Unqork, and New Relic.

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Responding to Incidents

Microsoft office teams - Blameless Images

Uses Slack or MS Teams to guide teams through role-based checklists

Uses Slack to guide via automatic nudges

Incident Communication

Our revolutionary CommsFlow feature automatically loops in stakeholders when changes happen

Manual communication via Slack

Incident Retrospectives

Customizable communication engine automates updating internal and external stakeholders as the incident develops.

Automatic communications to team members

Incident Analytics

Detailed, customizable pattern-tracking including data from monitoring tools

Simple tracking of data generated by incident.io

Service Level Objectives

Build complex SLIs and SLOs with automatic updates based on Blameless incidents

No SLO functionality

Security Features

Enterprise-grade security tools, including zero trust policies, role-based access control, and tool stack delineation

Security must be handled by the organization’s setup

Integrations

Wide range of integrations from monitoring, to communication, to follow-up task management

Integrations focused just on the incident response stage

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Blameless: Elevating Enterprise Reliability Beyond Incident Management

Let’s delve into the distinctive features that set Blameless apart in the realm of incident management and enterprise reliability.

Seamless Integration with Your Preferred Platforms

Blameless doesn’t just live in Slack; it thrives within a multitude of platforms, with integrations into all the most important components of your tech stack. Blameless draws on data from your monitoring tools and can export follow-up tasks into Jira. Use our feature-rich web UI for activities such as dashboarding and retrospectives, and export to any format you need. With support for Slack, Microsoft Teams, Google Drive, and Office, Blameless empowers you to do meaningful work without jumping between tools.

Inclusive and Accessible Across Your Entire Organization

Blameless works for your entire team. It's a solution engineered to enhance Enterprise Reliability by serving engineering, security, IT operations, customer success, and anyone else who plays a role in keeping customers happy. Our platform allows multiple independent instances of Blameless to be fully integrated and deployed within Slack or Microsoft Teams, providing a seamless and collaborative experience across your entire organization.

Automated and AI-Assisted Functionalities for Enhanced Communication

Blameless is pushing the cutting edge of new tech with AI-enhanced functionality. We automatically build retrospectives, creating guiding documents for every incident. Our AI Comms Assistant™ allows engineers to instantly communicate incident status to a variety of stakeholders while remaining focused on resolution. Automatically get the right message across to everyone, from executives to sales to other engineering teams.

Real-Time Collaboration and Actionable Insights

Blameless lets your entire team collaborate on retrospectives in real time, in the Blameless UI, Google Docs or Office 365. Each follow up action item that your team surfaces can be automatically pushed into Jira, ServiceNow, or your alternative system of record. Then compliance with those actions is easily tracked from within Blameless. Enterprise dashboards containing this real-time data are part of what sets Blameless apart from competitors like incident.io

Why Do Customers Love Blameless?

Great integrations across the suite

Blameless integrates across every stage of incident management and post-incident improvement.

“Blameless is a great tool to tie together our suite of tools and services for fighting incidents. Especially the great Slack integration makes sure I can focus on fighting the incident, and not on setting up tools.”

Verified G2 review

incident.io requires manual steps

“Although incident.io integrates with all of the toolings in our incident management stack, some of these integrations aren't as mature as we'd like. For us, this means there are still some manual steps, such as manually exporting follow-ups to linear.”

Verified G2 review

Checklists to guide incident response

Blameless has best-in-class incident response guidance with our role-based checklists

“The best thing I find to be is the checklist of to-do tasks; this helps us ensure that we have done everything required according to our internal protocol to handle a bug.”

Verified G2 review

incident.io doesn’t integrate insights with monitoring data

“They offer an insights feature, but we love to tie everything to our data.”

Verified G2 review

Dynamic tagging system

Use customizable tags to organize incidents and highlight their unique aspects.

“Tag management is beneficial towards tagging each unique incident for better reporting.”

Verified G2 review

incident.io limits notification nuance

“What I dislike about incident.io is the limited customization options for notifications.”

Verified G2 review

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Meaningful, detailed retrospectives

Automatically gather all the data needed for a productive and insightful retrospective session.

“Tracking events and key points during a production issue is something I've found most useful during retrospective sessions.”

Verified G2 review

incident.io doesn’t communicate externally sufficiently

“Its external reporting capabilities are limited, and our external stakeholders have more traditional expectations around how they want us to provide incident reports”

Verified G2 review

Switching from incident.io is Easy!

Blameless allows you to quickly migrate and improve on your existing incident management processes in no time at all!

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Frequently Asked Questions - Blameless vs. incident.io

Which tool, Blameless or incident.io, provides better value?

Blameless and incident.io have competitive per-user pricing. Based on the features you’d find most useful, either tool could give more value. For enterprise-sized organizations, Blameless’s more robust features are likely worth the investment.

Does Blameless or incident.io offer more integration support?

Both Blameless and incident.io offer a suite of integrations to enhance your incident management process. However, incident.io focuses on tools to support the response process, such as communication tools, while Blameless has mature and robust integrations from monitoring data inputs to two-way followup ticket management.

Which tool should I use to improve after incidents, Blameless or incident.io?

Making your system stronger using what you’ve learned from each incident is key to a resilient system. Blameless’s extensive retrospectives and reliability insights can ensure that each incident lets you take another step forward.

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