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Ebook
Incident Response for Resilient Socio-Technical Systems
A step-by-step checklist to finding the tool that is right for your team.
Incident Response for Resilient Socio-Technical Systems
A step-by-step checklist to finding the tool that is right for your team.
Table of Contents
1. Incident response challenges for modern teams
2. Why incident response is harder than ever
Honing in on the technical difficulties of incident response
Balancing communication, cognitive capacity, and customer needs
3. How SRE can help you improve your incident resolution process
Aligning on what your system needs with SRE
Keeping an eye on what matters most: the people
4. Your incident resolution blueprint
Purpose
Severities
Roles and responsibilities
Communication guidelines
Incident phases
5. How Iterable sees a 43% reduction in critical incidents
The Challenge: Shallow Incident Learning and Platform Instability
The Solution: Centralized Coordination and Actionable Insights
What’s Next
6. The Blameless solution for incident resolution
Incident Impact Calculator
Find out how much you could save
Incidents can do real damage to companies that aren't sufficiently prepared them. Use our calculator to estimate the full cost of incidents for your team.
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