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Ebook
The Complete Guide to Pragmatic Incident Command
A practical approach to coordinating, responding to, and learning from incidents.
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The Complete Guide to Pragmatic Incident Command
A practical approach to coordinating, responding to, and learning from incidents.
Table of Contents
1. Introduction
2. Pragmatic Incident Command
Incident Response Roles & Responsibilities
The Importance of the IC
Appointing the IC
3. The Challenges of Incident Management
Severity
Ownership
People Coverage
Conflict and Common Ground
Dealing with Management
Memorialization
4. Additional Learning Resources
Incident Impact Calculator
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