Are you ready for incident management to improve organizational resilience?
- Learn how Blameless operationalizes SRE principles through incident management
- Walk through how Blameless improves coordination, communication and incident tracking
- Explore how Blameless flexibly integrates with your reliability tools
THE CUSTOMERS EMBRACING BLAMELESS INCIDENT MANAGEMENT
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI and the simple configuration wizards for integrations gets you ready to command your first incidents quickly. The product is straightforward and easy to use, and it keeps folks working inside the tools that they are already using on a day-to-day basis."
"The easy to use UI and the simple configuration wizards for integrations gets you ready to command your first incidents quickly. The product is straightforward and easy to use, and it keeps folks working inside the tools that they are already using on a day-to-day basis.
Learn how we uniquely integrate with ServiceNow
At Blameless, we recognize the complexities of advancing your incident management processes within the ServiceNow ecosystem. Our innovative solution is tailored to boost team collaboration through various platforms like Microsoft Teams, Slack, or Google Chat. Effortlessly handle incidents and preserve crucial communication channels with our integration.
Blameless seamlessly syncs with ServiceNow, updating key modules, including incident tasks and beyond, to keep your ServiceNow setup current. Our advanced Post-Mortem functionality elevates team efficiency and delivers in-depth analytics to your clients.
With Blameless, you gain the edge of:
- Streamlined task automation directly to tools such as Jira.
- Tailored dashboards within Microsoft Teams, Slack, or Google Chat, providing immediate updates.
- Constant alignment with the latest ServiceNow versions via our certified plugin, compatible with numerous ServiceNow iterations.
Discover Our Integrations:
Uncover how Blameless enriches your ServiceNow utilization with effortless integration into your existing toolkit. [Link to integrations]
Book a Demo:
See firsthand how Blameless drives industry best practices, ensures predictable outcomes, and aligns with ITIL/Company standards.
ServiceNow Integration Details:
Blameless integrates impeccably with ServiceNow, harmonizing with its core modules for Incident and Problem Management. Creating a Blameless Incident initiates a linked ServiceNow Incident record, fostering bidirectional flow between your communication platforms, Blameless incidents, and ServiceNow records for up-to-the-minute updates. Post-incident, Blameless can generate a ServiceNow Problem record linked to the Blameless Retrospective. Tailor your Retrospective questions in Blameless to correspond with ServiceNow Problem ticket fields, ensuring compliance and transparency across teams and roles in problem management. Additionally, Blameless-generated action items can create linked P-TASK records in ServiceNow, guiding responsible parties post-incident, all tracked within Blameless’ Reliability Insights.
Recognizing the diverse customizations of ServiceNow, we cater to the unique needs of our enterprise clients. For those with intricate rules and validation requirements in ServiceNow, Blameless’ integration with the ServiceNow Import Set API allows data transfer to a defined validation table in ServiceNow, maintaining the integrity of your Incident and Problem record creation protocols.
Capture the incident data you need to continuously improve
Blameless uses custom tags, timelines, and dashboards to capture and organize every piece of data you need while your team focuses on restoring service.
Generate real time reliability insights
Identify incident trends and recurring pain points to inform your leadership. See what types of incidents are occurring across your organization and improve how you respond to them.
Use incident data to build resilient teams and better products
Leverage insight into your product and process to point your engineering investments in the right direction. Know when and where to address tech debt and confidently accelerate when it's safe.
Teams large and small rely on Blameless
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“We started using Blameless about a year ago, and transformative is the only way to describe it.
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“With the help of Blameless, BetterCloud can now accelerate business growth to the next level of scale.
“Finding a platform that finally went beyond incident management into SLOs and error budgets drove the decision to choose Blameless.
“Blameless really helped us scale. A dedicated IM tool — when everyone knows the process — is key.
“With Blameless running the automation for incident management, our response to critical issues is now stronger than ever!
Take the toil out of your incident response
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