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Blog
Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Blog
Ebook
3.19.2020
5 On-Call Practices to Help you Sleep through the Night
On-call: you may see it as a necessary evil. It isn’t a surprise that many engineers have horror stories about the difficulty of carrying a pager around the clock. But does on-call have to be so dreadful? We think not. Here are five best practices that can help your team respond quicker and build more resilient systems that minimize repetitive interruptions.
Blog
Ebook
3.10.2020
This Is How to Use ITIL, DevOps, and SRE Best Practices
The trick is to ensure that regardless of your organizations’ different operating models or toolchains, there is shared visibility, communication, and collaboration across teams. This will allow your disparate teams to stay aligned while using the best practices from ITIL, DevOps, and SRE.
Blog
Ebook
1.21.2020
What Are Service-Level Objectives? Lessons Learned
Service Level Objectives, or SLOs, are an internal goal for the essential metrics of a service, such as uptime or response speed. We’re probably familiar with this definition, but what is the value of setting these goals?
Blog
Ebook
12.10.2019
Building Reliability Through Culture with Veteran Google SRE, Steve McGhee
It’s astonishing that despite the tremendous time we spend working on our systems, we seem to have very little control over them. If we can’t predict where the next incidents will come from, then we will be forever stuck in a reactive cycle of repair. An analogous example is the famous fable of the Three Little Pigs.
Blog
Ebook
11.26.2019
Improving Postmortem Practices with Veteran Google SRE, Steve McGhee
For many SREs, Google’s 99.999% availability seems like an untouchable dream. If anything, getting out of pager hell is already worth celebrating with all your coworkers, friends, and family. How can you get to a stage where you have time to proactively prevent incidents, and enter a mental state of calm and control?
Blog
Ebook
10.8.2018
Getting to 99.999% Availability with Twilio’s Tyler Wells
A remarkable milestone for any company’s site reliability engineering (SRE) is five 9s availability. That’s less than 30 seconds of service unavailability per month! Exactly what Twilio has accomplished. Tyler Wells, the Director of Engineering at Twilio, shares the key building blocks of getting to five 9s.
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Blog
9.14.2021
What is the DevOps Lifecycle? The Complete Guide
Want to know more about the DevOps lifecycle? We explain the seven phases in DevOps, and how each one plays a vital role in the development process.
Blog
9.8.2021
DevOps vs. Agile | Understanding the Differences
Curious about the differences between DevOps vs. Agile development methodologies? We'll explore and compare both approaches.
Blog
9.1.2021
What is Container Orchestration? Key Concepts Explained
When your organization manages too many containers, you start to need container orchestration. We'll explain.
Blog
8.26.2021
8 DevOps Best Practices for a High-Performance Team
DevOps best practices involve implementing continuous integration and deployment, testing early and often, and changing the organization’s culture.
Blog
8.24.2021
Self-Compassion Instead of Self-Blame
Learn how to resist the urge to self-blame as an SRE by understanding the downsides and discovering how to be self-compassionate.
Blog
8.18.2021
DevOps & SRE Words Matter: How Our Language has Evolved
DevOps and SRE Language: Discover the key differences between industry terms such as Postmortem vs Retrospective, RCA vs CFA, Disaster vs Incident
Blog
8.12.2021
What Is DevOps? Understanding How It Works and Its Benefits
Wondering what DevOps is all about? We will explain what it is, how it works, why it matters, and how it can help your organization
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