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Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
Best Practices & Methodologies
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Ebook
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4.26.2022

Software Reliability Testing | What It Is & How It Works

We explain what software reliability testing is and how it works, how to conduct it, and how you can use it to identify problems in the software design process.
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Ebook
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4.19.2022

Shift Right Testing (Do I need it? How Is It Done?)

Curious about shift right testing? We explain what shift right is, how it’s done, how it differs from a shift left approach, and whether it is important.
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Ebook
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4.12.2022

Software Performance Testing | Types, Tools & Best Practices

Looking into software performance testing? We explain what software performance testing is, the different types, how it works, and the benefits it can have.
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Ebook
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4.5.2022

Shift Left Testing (What It Is & How To Do It)

Wondering about shift left testing? We explain what shift left testing is, how it relates to DevOps and SRE, why it’s done, and how to get started.
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Ebook
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3.31.2022

SRE Toil | What It Is & Top Tips To Reduce It

Being affected by SRE toil? We define what SRE toil is, discuss how it can adversely affect your productivity, and tell you the best techniques to reduce it.
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Blog
Ebook
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3.29.2022

Top DevOps Tools Your Team Needs

Wondering about DevOps monitoring tools? We explain what DevOps monitoring is, the tools you need, how they work, and their pros and cons.
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Blog
Ebook
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3.15.2022

Severity Levels (What They Are & Why They Matter)

Wondering about severity levels? We explain what incident severity levels are, how to classify them, and how they will affect your incident management process.
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Blog
Ebook
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3.10.2022

Five Nines Availability | Is It Achievable?

Five nines uptime is a goal to have a system that is fully operational 99.999% of the time, which would result in approximately 6 minutes downtime per year.
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Blog
Ebook
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3.2.2022

Postmortems Now Called Retrospectives in Blameless

Something big happened at Blameless this month — our “Postmortem” feature was updated to its new name, “Retrospective”. To the naysayer, I suppose you’re thinking, This seems trivial. Different teams call it different names anyway, so why bother making the change? First let me say, thank you for reading our blog and I hope you finish this one through to the end. Now, allow me to explain our reasoning and why we’re excited about this update.
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Blog
Ebook
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3.1.2022

Alert Fatigue in SRE: What It Is & How To Avoid It

Alert fatigue is the phenomenon of employees becoming desensitized to alert messages because of the overwhelming volume and number of false positives received.
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Blog
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2.22.2021

QA Engineers, This is How SRE will Transform your Role

In this blog post, we’ll break down how SRE transforms the role of QA, and highlight the improvements it brings for the team.
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ALL TOPICS
SRE Fundamentals
Blog
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2.16.2021

4 Things You Need to Know About Writing Better Production Readiness Checklists

In this blog post, we’ll cover how to make a production checklist, why production checklists are helpful, keeping your checklist up to date, and how Blameless can help integrate your checklists.
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Best Practices & Methodologies
Blog
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2.2.2021

"I'm Just Doing my Job," An SRE Myth

SRE can help ensure that teams are customer-focused, even if the best way forward breaks the rules or requires you to re-write them. Two ways SRE accomplishes this are by fostering a culture of blamelessness and using SLOs to glean insights into the customers’ experience.
ALL
ALL TOPICS
SRE Fundamentals
Blog
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1.12.2021

This Is the Most Underappreciated Skill for SREs

It's important to learn what goes into glue work and focus on ways to appreciate those who do it. In this blog post, we’ll highlight some examples of glue work SREs perform: building a common language, forging connections, and establishing culture.
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ALL TOPICS
SRE Fundamentals
Blog
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12.7.2020

Introducing Blameless Runbook Documentation

Below is a description of Runbook Documentation capabilities, as well as how you can get started with it today.
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Tools Integrations & Automation
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11.17.2020

How Mercari Scales Vision, Culture, & Reliability

In a recent fireside chat with Mohan Bhatkar, Head of Engineering for the Customer Reliability Platform at Mercari, Inc. sat down with Blameless Co-Founder Ashar Rizqi. They talked about scaling while avoiding silos, exciting day-to-day challenges, instilling a culture of empowerment, and more. Here are their top insights and the lightly edited transcript of their conversation.
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Reliability & Availability
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10.8.2020

How to Construct a Reliability Model for your Organization

In this post, we’ll construct a basic reliability model and show you how to create one for your own organization.
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ALL TOPICS
Post-Incident Analysis
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9.24.2020

Here's your Complete Definition of Software Reliability

In this blog post, we’ll break down what software reliability means. We’ll look at how the reliability of your software is perceived, how teams operate to improve reliability, and how to contextualize reliability with customer happiness and cultural lessons.
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ALL TOPICS
Reliability & Availability
Blog
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9.17.2020

Availability, Maintainability, Reliability: What's the Difference?

Here we break down reliability in terms of other metrics within reliability engineering: availability and maintainability.
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ALL TOPICS
Reliability & Availability
Blog
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9.8.2020

How to Improve the Reliability of a System

Here are some helpful steps to take to improve reliability of a system. We'll use a development project as an example.
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Reliability & Availability

Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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Senior Core Infrastructure Engineer, Zoopla
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