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Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
Best Practices & Methodologies
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Ebook
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6.2.2021

Error Budgets Explained (And How to Make One for Your Team)

Wondering what error budgets (EBs) are and how they are useful? We explain what they are, how they are defined, and how they can help your team.
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Ebook
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5.31.2021

The 7 SRE Principles [And How to Put Them Into Practice]

Whether you're just adopting SRE or optimizing your current processes, we can help. We’ll explain the 7 key principles of SRE and how to put them into practice.
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Ebook
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5.25.2021

Building an SRE Team? Roles and Responsibilities Explained

Are you considering adopting SRE? We will explain the roles and responsibilities of an SRE team within your organization, and how to start building one.
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Ebook
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5.24.2021

SRE Culture [How to Build a Better Team]

If you're just adopting SRE or improving your current environment, we’ll help explain SRE culture and how to create a blameless development process. So what is SRE Culture? Let's talk about it.
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Ebook
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5.10.2021

SRE vs. DevOps [Understanding Differences & Similarities]

Site Reliability Engineering (SRE) and DevOps share a goal of building a bridge between development and operations. We'll explore and compare both approaches.
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Ebook
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5.3.2021

How Blameless Integrates with Datadog

As a leading provider of monitoring, Datadog is a preferred integration for Blameless’ SLO Manager. The SLO Manager is a new service added to the Blameless platform. This service helps SRE and engineering teams proactively make data-driven decisions about reliability efforts.
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Ebook
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4.13.2021

What Are MTTx Metrics Good For? Let's Find Out.

MTTx metrics rarely tell the whole story of a system’s reliability. To understand what MTTx metrics are really telling you, you’ll need to combine them with other data. In this blog post, we'll share some alternatives to the basic MTTx metrics you might be using.
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Ebook
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3.30.2021

How to Analyze Incidents Better with the Right Metrics

In this blog post, we’ll cover common metrics in incident response as well as how to connect your incident metrics to customer happiness, measure an incident’s impact on development, and integrate your metrics into your cycle of learning.
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Ebook
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3.22.2021

How to Scale for Reliability and Trust

In this blog post, we’ll look at how to design services that can remain reliable while scaling, balance reliability and development velocity, respond to incidents using best practices, and build trust when incidents occur through good communication.
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Ebook
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3.16.2021

How to Analyze Contributing Factors Blamelessly

What is root cause analysis and contributing factor analysis? Let's take a look at the best practices.
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Blog
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9.2.2020

Determining Error Budgets and Policies that Work for Your Team

In this blog, we’ll look at the basics of error budgeting, how to set corresponding policies, and how to operationalize SLOs for the long term.
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SLOs & Metrics
Blog
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9.1.2020

How to Build Your SRE Team

In this blog post, we’ll look at some of the many roles an SRE can play, and how to find people with those skill sets.
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ALL TOPICS
SRE Fundamentals
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8.20.2020

What is a Kubernetes Operator and Why it Matters for SRE

In this blog post, we’ll explain the Kubernetes Operator—the Kubernetes function at the heart of customized automation—and discuss how it can evolve your SRE solution.
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ALL TOPICS
SRE Fundamentals
Blog
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8.19.2020

Here are the Metrics you Need to Understand Operational Health

In this blog post, we’ll walk you through holistic measures and best practices that you can employ starting today. These will include challenges and pain points in gaining insight as well as key metrics and how they evolve as organizations mature.
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ALL TOPICS
SLOs & Metrics
Blog
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8.13.2020

Choosing the Right SRE Tools

Implementing SRE practices and culture can be challenging. In this blog, we’ll talk about what to look for in an SRE tool, and how they’ll help you on your journey to reliability excellence.
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Tools Integrations & Automation
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8.6.2020

The Importance of Reliability Engineering

What makes reliability engineering so important? In this blog, we’ll look at three big benefits of investing in reliability and explain how you can get started on your journey to reliability excellence.
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Reliability & Availability
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7.30.2020

How to Improve On-Call with Better Practices and Tools

Establishing equitable on-call rotations, putting the right guardrails and automation in place, and regular incident practice are key to minimizing the stress of on-call. In this blog, we’ll share key tools and practices to ensure your on-call engineers are set up for success.
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Best Practices & Methodologies
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7.29.2020

Enabling the Stripe and Lyft Platforms Through Modern Safety Science

Jacob Scott is an experienced engineer and enthusiastic participant in the resilience engineering community, having spent time caring for the technology systems powering high-growth startups as well as unicorns like Lyft and Stripe. See our interview with him here.
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DevOps Practices
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7.23.2020

How to Choose Monitoring Tools for DevOps and SRE

Deciding what and how to monitor is an important decision. We’ll walk you through the basics in this blog post. We’ll also suggest a few popular monitoring tools for your consideration.
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Tools Integrations & Automation
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7.22.2020

Leaders, Here's How to Encourage Full Service Ownership

Service ownership is becoming common practice and its benefits are well-known. Leadership will need to encourage and empower teams to adopt the “you build it, you run it” mentality. Here are some ways to get teams on board.
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Best Practices & Methodologies

Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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