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Blog
Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Blog
Ebook
3.19.2020
5 On-Call Practices to Help you Sleep through the Night
On-call: you may see it as a necessary evil. It isn’t a surprise that many engineers have horror stories about the difficulty of carrying a pager around the clock. But does on-call have to be so dreadful? We think not. Here are five best practices that can help your team respond quicker and build more resilient systems that minimize repetitive interruptions.
Blog
Ebook
3.10.2020
This Is How to Use ITIL, DevOps, and SRE Best Practices
The trick is to ensure that regardless of your organizations’ different operating models or toolchains, there is shared visibility, communication, and collaboration across teams. This will allow your disparate teams to stay aligned while using the best practices from ITIL, DevOps, and SRE.
Blog
Ebook
1.21.2020
What Are Service-Level Objectives? Lessons Learned
Service Level Objectives, or SLOs, are an internal goal for the essential metrics of a service, such as uptime or response speed. We’re probably familiar with this definition, but what is the value of setting these goals?
Blog
Ebook
12.10.2019
Building Reliability Through Culture with Veteran Google SRE, Steve McGhee
It’s astonishing that despite the tremendous time we spend working on our systems, we seem to have very little control over them. If we can’t predict where the next incidents will come from, then we will be forever stuck in a reactive cycle of repair. An analogous example is the famous fable of the Three Little Pigs.
Blog
Ebook
11.26.2019
Improving Postmortem Practices with Veteran Google SRE, Steve McGhee
For many SREs, Google’s 99.999% availability seems like an untouchable dream. If anything, getting out of pager hell is already worth celebrating with all your coworkers, friends, and family. How can you get to a stage where you have time to proactively prevent incidents, and enter a mental state of calm and control?
Blog
Ebook
10.8.2018
Getting to 99.999% Availability with Twilio’s Tyler Wells
A remarkable milestone for any company’s site reliability engineering (SRE) is five 9s availability. That’s less than 30 seconds of service unavailability per month! Exactly what Twilio has accomplished. Tyler Wells, the Director of Engineering at Twilio, shares the key building blocks of getting to five 9s.
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Blog
9.2.2020
Determining Error Budgets and Policies that Work for Your Team
In this blog, we’ll look at the basics of error budgeting, how to set corresponding policies, and how to operationalize SLOs for the long term.
Blog
9.1.2020
How to Build Your SRE Team
In this blog post, we’ll look at some of the many roles an SRE can play, and how to find people with those skill sets.
Blog
8.20.2020
What is a Kubernetes Operator and Why it Matters for SRE
In this blog post, we’ll explain the Kubernetes Operator—the Kubernetes function at the heart of customized automation—and discuss how it can evolve your SRE solution.
Blog
8.19.2020
Here are the Metrics you Need to Understand Operational Health
In this blog post, we’ll walk you through holistic measures and best practices that you can employ starting today. These will include challenges and pain points in gaining insight as well as key metrics and how they evolve as organizations mature.
Blog
8.13.2020
Choosing the Right SRE Tools
Implementing SRE practices and culture can be challenging. In this blog, we’ll talk about what to look for in an SRE tool, and how they’ll help you on your journey to reliability excellence.
Blog
8.6.2020
The Importance of Reliability Engineering
What makes reliability engineering so important? In this blog, we’ll look at three big benefits of investing in reliability and explain how you can get started on your journey to reliability excellence.
Blog
7.30.2020
How to Improve On-Call with Better Practices and Tools
Establishing equitable on-call rotations, putting the right guardrails and automation in place, and regular incident practice are key to minimizing the stress of on-call. In this blog, we’ll share key tools and practices to ensure your on-call engineers are set up for success.
Blog
7.29.2020
Enabling the Stripe and Lyft Platforms Through Modern Safety Science
Jacob Scott is an experienced engineer and enthusiastic participant in the resilience engineering community, having spent time caring for the technology systems powering high-growth startups as well as unicorns like Lyft and Stripe. See our interview with him here.
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