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Blog
Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Blog
Ebook
12.21.2021
Incident Management Software | The Best Tools for Your Team
Wondering about Incident Management Software? We explain the best incident management software tools and how they work.
Blog
Ebook
12.16.2021
CloudOps (Everything You Should Know)
Wondering about CloudOps? We explain what CloudOps is, how it relates to DevOps, and how teams can use CloudOPs to best manage cloud-native development.
Blog
Ebook
12.9.2021
7 DevOps Principles Every Team Needs to Practice
If you are optimizing your current DevOps processes, we can help. We’ll explain the 7 key principles of DevOps and how to put them into practice.
Blog
Ebook
12.7.2021
DevOps Metrics | How to Measure What Matters
Wondering about DevOps Metrics? We explain what metrics matter in DevOps, why they are important, and how to measure them.
Blog
Ebook
12.2.2021
DevOps Workflow | A Complete Guide & Best Practices
Curious about DevOps Workflow? We explain the DevOps process, how automation relates to workflow, and best practices for workflow design.
Blog
Ebook
11.10.2021
Microservice Architecture | What It Is & Why It Matters
Curious about microservice architecture? We explain what microservice architecture is, and how it can be used to quickly produce reliable lightweight applications.
Blog
Ebook
11.2.2021
DevOps Culture: How to Build a Stronger Team
Trying to improve your DevOps team? We’ll explain what DevOps culture is, how it benefits your team, and how you can build it within your organization.
Blog
Ebook
10.27.2021
What is DevOps CI/CD & Why Is It Important?
Curious about DevOps CI/CD? We explain the continuous integration and continuous deployment pipeline and why it’s important to the DevOps process.
Blog
Ebook
10.6.2021
Incident Response: A Step-by-Step Guide to Managing Incidents
Looking into Incident Response? We explain incident response, the end-to-end process, the teams involved, and steps to take to avoid friction and slow-down. The goal is to manage the incident as efficiently as possible in order to restore or resume the service to its expected operational state.
Blog
3.31.2020
How to Become a Master at Incident Command
The goal of this piece is to provide some practical advice on how teams can coordinate and respond to complex, dynamic incidents. After all, incidents are unplanned investments that surface valuable learnings for improvement.
Blog
3.19.2020
5 On-Call Practices to Help you Sleep through the Night
On-call: you may see it as a necessary evil. It isn’t a surprise that many engineers have horror stories about the difficulty of carrying a pager around the clock. But does on-call have to be so dreadful? We think not. Here are five best practices that can help your team respond quicker and build more resilient systems that minimize repetitive interruptions.
Blog
3.10.2020
This Is How to Use ITIL, DevOps, and SRE Best Practices
The trick is to ensure that regardless of your organizations’ different operating models or toolchains, there is shared visibility, communication, and collaboration across teams. This will allow your disparate teams to stay aligned while using the best practices from ITIL, DevOps, and SRE.
Blog
1.21.2020
What Are Service-Level Objectives? Lessons Learned
Service Level Objectives, or SLOs, are an internal goal for the essential metrics of a service, such as uptime or response speed. We’re probably familiar with this definition, but what is the value of setting these goals?
Blog
12.10.2019
Building Reliability Through Culture with Veteran Google SRE, Steve McGhee
It’s astonishing that despite the tremendous time we spend working on our systems, we seem to have very little control over them. If we can’t predict where the next incidents will come from, then we will be forever stuck in a reactive cycle of repair. An analogous example is the famous fable of the Three Little Pigs.
Blog
11.26.2019
Improving Postmortem Practices with Veteran Google SRE, Steve McGhee
For many SREs, Google’s 99.999% availability seems like an untouchable dream. If anything, getting out of pager hell is already worth celebrating with all your coworkers, friends, and family. How can you get to a stage where you have time to proactively prevent incidents, and enter a mental state of calm and control?
Blog
10.8.2018
Getting to 99.999% Availability with Twilio’s Tyler Wells
A remarkable milestone for any company’s site reliability engineering (SRE) is five 9s availability. That’s less than 30 seconds of service unavailability per month! Exactly what Twilio has accomplished. Tyler Wells, the Director of Engineering at Twilio, shares the key building blocks of getting to five 9s.
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use the calculator"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."
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Senior Core Infrastructure Engineer, Zoopla
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