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Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
Best Practices & Methodologies
Continuous Deployment & Delivery
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Incident Management Process
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Ebook
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6.2.2021

Error Budgets Explained (And How to Make One for Your Team)

Wondering what error budgets (EBs) are and how they are useful? We explain what they are, how they are defined, and how they can help your team.
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Ebook
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5.31.2021

The 7 SRE Principles [And How to Put Them Into Practice]

Whether you're just adopting SRE or optimizing your current processes, we can help. We’ll explain the 7 key principles of SRE and how to put them into practice.
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Ebook
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5.25.2021

Building an SRE Team? Roles and Responsibilities Explained

Are you considering adopting SRE? We will explain the roles and responsibilities of an SRE team within your organization, and how to start building one.
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Ebook
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5.24.2021

SRE Culture [How to Build a Better Team]

If you're just adopting SRE or improving your current environment, we’ll help explain SRE culture and how to create a blameless development process. So what is SRE Culture? Let's talk about it.
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Blog
Ebook
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5.10.2021

SRE vs. DevOps [Understanding Differences & Similarities]

Site Reliability Engineering (SRE) and DevOps share a goal of building a bridge between development and operations. We'll explore and compare both approaches.
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Blog
Ebook
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5.3.2021

How Blameless Integrates with Datadog

As a leading provider of monitoring, Datadog is a preferred integration for Blameless’ SLO Manager. The SLO Manager is a new service added to the Blameless platform. This service helps SRE and engineering teams proactively make data-driven decisions about reliability efforts.
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Ebook
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4.13.2021

What Are MTTx Metrics Good For? Let's Find Out.

MTTx metrics rarely tell the whole story of a system’s reliability. To understand what MTTx metrics are really telling you, you’ll need to combine them with other data. In this blog post, we'll share some alternatives to the basic MTTx metrics you might be using.
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Ebook
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3.30.2021

How to Analyze Incidents Better with the Right Metrics

In this blog post, we’ll cover common metrics in incident response as well as how to connect your incident metrics to customer happiness, measure an incident’s impact on development, and integrate your metrics into your cycle of learning.
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Ebook
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3.22.2021

How to Scale for Reliability and Trust

In this blog post, we’ll look at how to design services that can remain reliable while scaling, balance reliability and development velocity, respond to incidents using best practices, and build trust when incidents occur through good communication.
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Ebook
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3.16.2021

How to Analyze Contributing Factors Blamelessly

What is root cause analysis and contributing factor analysis? Let's take a look at the best practices.
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Blog
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9.28.2022

On-Call Schedules - Best Practices in 2022 (With Examples)

On-call rotation scheduling can feel like a jigsaw puzzle. Here are examples of today’s practices to simplify the task while preventing employee fatigue.
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Best Practices & Methodologies
Blog
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9.12.2022

Blameless Expands Microsoft Partnership to Deliver Faster, More Intuitive Incident Response Collaboration

The integration between Blameless and Microsoft Teams is significant for our customers, because it enhances their main line of communication during the most pressing moments of incident response. Directly from Microsoft Teams, an on-call engineer initiates an incident, notifies stakeholders, and orchestrates rapid response, all while automatically collecting each event or “touch” that adds value to the retrospective (postmortem) for learning.
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Tools Integrations & Automation
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8.31.2022

Software Metrics Every SRE Team Should Measure

Software metrics give important insight into the performance of your product, but which ones matter most to SRE teams? How do you decide which metrics to track?
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ALL TOPICS
Blog
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8.24.2022

What is an SRE job description?

Whether you’re building an SRE team or looking for a job as an SRE, understanding the SRE job description is important. How would you define an SRE job?
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ALL TOPICS
SRE Fundamentals
Blog
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8.17.2022

Chaos Engineering: What Is It & How Does It Work?

Distributed software systems have many points of failure. Can the process of chaos engineering help identify problems and gauge resiliency?
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Tools Integrations & Automation
Blog
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8.3.2022

Top SRE Interview Questions You Should Know

Whether you are a hiring manager or an SRE job candidate, there are certain questions you should be prepared to ask or respond to. Find out what they are here.
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SRE Fundamentals
Blog
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7.28.2022

Introducing Our Newest Integration with ServiceNow

Blameless released a new integration to ServiceNow’s incident management ticketing solution. If you are a DevOps team moving towards SRE, this is worth a look.
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Tools Integrations & Automation
Blog
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7.14.2022

Promoted to SRE Advocate: A Dream Turned Reality

Big news everyone! We’re excited to promote our own, Matt Davis, to SRE Advocate. Hear what Matt has to say about his journey into this role, and what it means to him.
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News
Blog
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7.12.2022

7 Ways Tagging Incidents Can Teach You About System Health

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Learn how incident tagging can help.
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ALL TOPICS
Incident Management Process
Blog
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7.6.2022

SRE Roles and Responsibilities Defined

SRE is a practice that creates a bridge between operations and development. We discuss the roles and responsibilities of a site reliability engineer.
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ALL TOPICS
SRE Fundamentals

Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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