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Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
Best Practices & Methodologies
Continuous Deployment & Delivery
DevOps Practices
Incident Management Process
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Blog
Ebook
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9.15.2023

Mastering Incident Resolution: Process and Best Practices

Explore effective incident resolution strategies and processes for streamlined problem-solving and improved operations.
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Ebook
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9.15.2023

Implementing Zero Trust: A Practical Guide

Learn step-by-step strategies for successful zero trust implementation in your organization.
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Blog
Ebook
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9.14.2023

What’s the Difference Between an Agile Retrospective and an Incident Retrospective?

It's always important to retrospect, whether it's the latest outage or the latest sprint. This blog breaks down how to analyze both.
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Blog
Ebook
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8.28.2023

A Practical Guide to Incident Communication

Best practices for clear and timely incident communication. Empower your team with a plan for successful incident response.
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Ebook
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8.28.2023

Incident Management KPIs | Choosing Metrics that Matter

Wondering about incident management KPIs? We explain what incident management metrics are, how to track them, and what to do with the information.
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Ebook
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8.28.2023

What is MTTR? The Different Meanings Explained

Curious about MTTR? We explain what the mean time to recovery is, why it matters to your development team, and how to reduce it.
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Ebook
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7.20.2023

Templates for Automating Incident Response

Learn how to automate incident response with a comprehensive template. Enhance your cyber incident management process for effective resolution.
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Ebook
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7.20.2023

Mastering Zero Trust - Pillars for Security

Learn about Zero Trust pillars and their implementation strategies to enhance security and protect your organization.
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Ebook
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7.12.2023

26 DevOps Automation Tools that SaaS Loves in 2023 | Blameless

DevOps tools play many important roles in modern business. Keep reading to discover 26 useful tools SaaS companies love in 2023.
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Blog
Ebook
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6.23.2023

How to Create a Runbook Template for Devops (With Examples)

Use this DevOps runbook template to optimize your development, operations workflows, and incident response efficiency.
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Blog
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9.28.2022

On-Call Schedules - Best Practices in 2022 (With Examples)

On-call rotation scheduling can feel like a jigsaw puzzle. Here are examples of today’s practices to simplify the task while preventing employee fatigue.
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ALL TOPICS
Best Practices & Methodologies
Blog
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9.12.2022

Blameless Expands Microsoft Partnership to Deliver Faster, More Intuitive Incident Response Collaboration

The integration between Blameless and Microsoft Teams is significant for our customers, because it enhances their main line of communication during the most pressing moments of incident response. Directly from Microsoft Teams, an on-call engineer initiates an incident, notifies stakeholders, and orchestrates rapid response, all while automatically collecting each event or “touch” that adds value to the retrospective (postmortem) for learning.
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Tools Integrations & Automation
Blog
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8.31.2022

Software Metrics Every SRE Team Should Measure

Software metrics give important insight into the performance of your product, but which ones matter most to SRE teams? How do you decide which metrics to track?
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ALL TOPICS
Blog
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8.24.2022

What is an SRE job description?

Whether you’re building an SRE team or looking for a job as an SRE, understanding the SRE job description is important. How would you define an SRE job?
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ALL TOPICS
SRE Fundamentals
Blog
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8.17.2022

Chaos Engineering: What Is It & How Does It Work?

Distributed software systems have many points of failure. Can the process of chaos engineering help identify problems and gauge resiliency?
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ALL TOPICS
Tools Integrations & Automation
Blog
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8.3.2022

Top SRE Interview Questions You Should Know

Whether you are a hiring manager or an SRE job candidate, there are certain questions you should be prepared to ask or respond to. Find out what they are here.
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ALL TOPICS
SRE Fundamentals
Blog
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7.28.2022

Introducing Our Newest Integration with ServiceNow

Blameless released a new integration to ServiceNow’s incident management ticketing solution. If you are a DevOps team moving towards SRE, this is worth a look.
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ALL TOPICS
Tools Integrations & Automation
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7.14.2022

Promoted to SRE Advocate: A Dream Turned Reality

Big news everyone! We’re excited to promote our own, Matt Davis, to SRE Advocate. Hear what Matt has to say about his journey into this role, and what it means to him.
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News
Blog
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7.12.2022

7 Ways Tagging Incidents Can Teach You About System Health

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Learn how incident tagging can help.
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ALL TOPICS
Incident Management Process
Blog
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7.6.2022

SRE Roles and Responsibilities Defined

SRE is a practice that creates a bridge between operations and development. We discuss the roles and responsibilities of a site reliability engineer.
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ALL TOPICS
SRE Fundamentals

Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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