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Blog

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
Best Practices & Methodologies
Continuous Deployment & Delivery
DevOps Practices
Incident Management Process
News
Post-Incident Analysis
Reliability & Availability
SLOs & Metrics
SRE Fundamentals
Tools Integrations & Automation
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Blog
Ebook
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6.29.2022

Development Velocity (And How To Balance Reliability)

Development velocity is a measurement of how much work a software team can complete, based on similar work completed in previous iterations
ALL
Blog
Ebook
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6.9.2022

Incident vs. Problem [Understanding the Differences]

Curious about incidents vs. problems? We explain the differences and how to handle each one.
ALL
Blog
Ebook
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6.7.2022

Incident Priority Matrix (Understanding Impact and Urgency)

An incident priority matrix that helps set priority levels for your incidents based on four levels of impact. Here's how to determine an incident's urgency.
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Blog
Ebook
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6.2.2022

Software Engineers vs Site Reliability Engineering Explained

We discuss what software engineers and site reliability engineering are and explain their differences and their importance in the software development process.
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Blog
Ebook
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5.31.2022

DevOps Team Structure | Roles & Responsibilities

We explain how a DevOps team is structured, the roles and responsibilities within the team, and the balance between an individual contributor and the needs of the team.
ALL
Blog
Ebook
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5.26.2022

What Is DevOps Automation & What Are The Benefits?

Looking into DevOps automation? We explain how automation can improve your process, how to prioritize which tasks to automate, best practices, and how to avoid common mistakes.
ALL
Blog
Ebook
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5.10.2022

DevOps Pipeline | Best Practices, Tips, & Techniques

Looking into DevOps pipelines? We explain what a DevOps pipeline is, how to build one, and the best practices for building one for your team.
ALL
Blog
Ebook
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5.4.2022

The Reverse Red Herring

Our VP of Engineering relates a story where a seemingly innocuous clue turns out to be key - a reverse red herring!
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Blog
Ebook
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5.3.2022

CI/CD Pipeline | What It Is & How It Works

Wondering about CI/CD pipelines? We explain what the CI/CD pipeline is, the steps involved, and best practices along the way.
ALL
Blog
Ebook
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4.28.2022

Post-Incident Review | Why It’s Important & How It’s Done

A post-incident review is an evaluation of the incident response process. The goal is to have clear actions to improve the process and prevent further incidents.
ALL
Blog
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9.28.2022

On-Call Schedules - Best Practices in 2022 (With Examples)

On-call rotation scheduling can feel like a jigsaw puzzle. Here are examples of today’s practices to simplify the task while preventing employee fatigue.
ALL
ALL TOPICS
Best Practices & Methodologies
Blog
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9.12.2022

Blameless Expands Microsoft Partnership to Deliver Faster, More Intuitive Incident Response Collaboration

The integration between Blameless and Microsoft Teams is significant for our customers, because it enhances their main line of communication during the most pressing moments of incident response. Directly from Microsoft Teams, an on-call engineer initiates an incident, notifies stakeholders, and orchestrates rapid response, all while automatically collecting each event or “touch” that adds value to the retrospective (postmortem) for learning.
ALL
ALL TOPICS
Tools Integrations & Automation
Blog
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8.31.2022

Software Metrics Every SRE Team Should Measure

Software metrics give important insight into the performance of your product, but which ones matter most to SRE teams? How do you decide which metrics to track?
ALL
ALL TOPICS
Blog
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8.24.2022

What is an SRE job description?

Whether you’re building an SRE team or looking for a job as an SRE, understanding the SRE job description is important. How would you define an SRE job?
ALL
ALL TOPICS
SRE Fundamentals
Blog
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8.17.2022

Chaos Engineering: What Is It & How Does It Work?

Distributed software systems have many points of failure. Can the process of chaos engineering help identify problems and gauge resiliency?
ALL
ALL TOPICS
Tools Integrations & Automation
Blog
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8.3.2022

Top SRE Interview Questions You Should Know

Whether you are a hiring manager or an SRE job candidate, there are certain questions you should be prepared to ask or respond to. Find out what they are here.
ALL
ALL TOPICS
SRE Fundamentals
Blog
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7.28.2022

Introducing Our Newest Integration with ServiceNow

Blameless released a new integration to ServiceNow’s incident management ticketing solution. If you are a DevOps team moving towards SRE, this is worth a look.
ALL
ALL TOPICS
Tools Integrations & Automation
Blog
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7.14.2022

Promoted to SRE Advocate: A Dream Turned Reality

Big news everyone! We’re excited to promote our own, Matt Davis, to SRE Advocate. Hear what Matt has to say about his journey into this role, and what it means to him.
ALL
ALL TOPICS
News
Blog
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7.12.2022

7 Ways Tagging Incidents Can Teach You About System Health

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Learn how incident tagging can help.
ALL
ALL TOPICS
Incident Management Process
Blog
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7.6.2022

SRE Roles and Responsibilities Defined

SRE is a practice that creates a bridge between operations and development. We discuss the roles and responsibilities of a site reliability engineer.
ALL
ALL TOPICS
SRE Fundamentals

Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."

Chisel M.

Senior Core Infrastructure Engineer, Zoopla
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