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Resources

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Ebook
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11.17.2020

How Mercari Scales Vision, Culture, & Reliability

In a recent fireside chat with Mohan Bhatkar, Head of Engineering for the Customer Reliability Platform at Mercari, Inc. sat down with Blameless Co-Founder Ashar Rizqi. They talked about scaling while avoiding silos, exciting day-to-day challenges, instilling a culture of empowerment, and more. Here are their top insights and the lightly edited transcript of their conversation.
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10.8.2020

How to Construct a Reliability Model for your Organization

In this post, we’ll construct a basic reliability model and show you how to create one for your own organization.
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Ebook
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9.24.2020

Here's your Complete Definition of Software Reliability

In this blog post, we’ll break down what software reliability means. We’ll look at how the reliability of your software is perceived, how teams operate to improve reliability, and how to contextualize reliability with customer happiness and cultural lessons.
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Ebook
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9.17.2020

Availability, Maintainability, Reliability: What's the Difference?

Here we break down reliability in terms of other metrics within reliability engineering: availability and maintainability.
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Ebook
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9.8.2020

How to Improve the Reliability of a System

Here are some helpful steps to take to improve reliability of a system. We'll use a development project as an example.
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Ebook
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9.2.2020

Determining Error Budgets and Policies that Work for Your Team

In this blog, we’ll look at the basics of error budgeting, how to set corresponding policies, and how to operationalize SLOs for the long term.
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Ebook
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9.1.2020

How to Build Your SRE Team

In this blog post, we’ll look at some of the many roles an SRE can play, and how to find people with those skill sets.
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Ebook
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8.20.2020

What is a Kubernetes Operator and Why it Matters for SRE

In this blog post, we’ll explain the Kubernetes Operator—the Kubernetes function at the heart of customized automation—and discuss how it can evolve your SRE solution.
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Ebook
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8.19.2020

Here are the Metrics you Need to Understand Operational Health

In this blog post, we’ll walk you through holistic measures and best practices that you can employ starting today. These will include challenges and pain points in gaining insight as well as key metrics and how they evolve as organizations mature.
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Ebook
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8.13.2020

Choosing the Right SRE Tools

Implementing SRE practices and culture can be challenging. In this blog, we’ll talk about what to look for in an SRE tool, and how they’ll help you on your journey to reliability excellence.
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Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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