Resources

When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more.

Have you ever wondered if there was a better way to respond to incidents? When you are in the midst of an incident, does the process help you and your teammates or is it more of a burden? There have been a variety of approaches to organizing people and teams over the 30+ years of online services. Each of them have benefits and drawbacks. This talk will dive into a representative set of these approaches to examine them and help the audience to have a wider context by which they can evaluate their own arrangements for incident response. The talk will also look at incident response from a more abstract, task/intent-focused perspective to give a framework against which processes can be examined and adjusted to be more enabling, less burdensome. (And no, this is not a lite beer commercial ;-))

Service level management requires airtight processes to ensure SLAs are on track and to catch any issues beforehand, while following these ITIL best practices.

Blameless is streamlining your incident management runbook with this 60-minute workshop.

Good infrastructure monitoring goes beyond diagnosing performance and availability issues. Make sure your tool also meets these requirements.

Availability is the percentage of time a system is available to users, while reliability is likelihood that the system will meet a certain level of performance.

Hiring top SRE talent requires writing an attractive job description and asking smart interview questions. In this guide we’ll go over what you should prepare.

Blameless is supercharging your incident response with a modern, integrated framework for incident management.

On-call rotation scheduling can feel like a jigsaw puzzle. Here are examples of today’s practices to simplify the task while preventing employee fatigue.