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Don't Let Incidents Burden You. The Right Way to do Incident Response
Don't Let Incidents Burden You. The Right Way to do Incident Response
Description
On call doesn’t have to suck. Right? Some vendors even have this as a tagline. Truth is some on-calls do suck (a little) especially if it’s a Sev0. Ever been in a chaotic on-call environment? Unclear on who’s doing what and how to run the playbook. Is there a playbook? This session shares approaches that simply work and more importantly how teams learn and improve over time. From living through inevitable incidents and reviewing retrospectives, everyone up-levels and learns. Happier DevOps teams, happier customers. Presented by Paul Chu, Head of Customer Success at Blameless.
Speakers
Paul Chu
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Paul Chu
Paul provides technical walkthroughs and educates users on SRE best practices. Previously, Paul was in a similar space at IBM, providing incident management in Cyber Security.
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John Weil
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John Weil
John educates companies from startup to enterprise as they invest in and expand their reliability engineering function. Based in Brooklyn, NY - see John on LinkedIn.
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