Videos

If you've ever believed in the potential for change within your organization but weren’t sure how to advocate for it, this webinar is designed with you in mind. "Unleashing the Change Maker Within: Secrets to Driving Change in Your Organization” is not just another webinar; it's a beacon for engineers, SREs, and tech enthusiasts eager to make a tangible difference in their companies.

The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.

Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.

We are excited to feature our COO Ken Gavranovic, with his rich experience at New Relic, Cox, and Web.com, our CEO Jim Gochee, who brings insights from his time at Apple and New Relic, and Lee Atchison, a seasoned expert from New Relic, Amazon, and AWS.

Are you tired of putting out the same fire day after day? You're not alone. Engineering leaders from every industry are working tirelessly to evolve their approach to incident management and IT Operations. Each installment of our Fireside Series is a conversation with one of your peers. We'll get under the hood of their team's strategy for building and operating some category-defining products. Then, we'll use their experiences to build and expand a roadmap for how you can lead your own company's operational evolution. For our first exclusive fireside chat, we welcome Trustengine's Devon Lash. Devon has been at the very front of Trustengine's efforts to overhaul incident management. He'll be joined by Blameless' Chief Reliability Officer, Lee Atchison, a luminary in the field of cloud computing and system reliability. Together, they'll explore Devon's experience as a change agent within Trustengine. They'll discuss strategies for turning traditional incident response on its head and how to coax people into adopting methods on the cutting edge. Join us for this conversation that promises to provide practical insights, strategies, and inspiration for anyone looking to elevate their approach to incident management and become effective change agents in their organizations.

Jim Gochee, CEO of Blameless with a history at New Relic and Apple, Ken Gavranovic, COO of Blameless and an Amazon Best Selling Author with experiences at Cox, Web.Com, and Unqork, and Lee Atchison, Chief Reliability Officer at Blameless, noted for his work on Amazon BeanStalk and as the author of "Architecting for Scale," with roles at AWS, HP, and New Relic, will guide this session.

If your company operates in a modern digital environment, then there’s a good chance questionable reliability is hurting you competitively. On the other hand, every hour your engineering team spends on operations comes at the expense of developing your product. So, what are you supposed to do?

Large Language Models provide a powerful "sidekick" in resolving incidents. Our talk opens by exploring what LLMs can do when things go wrong: from parsing your codebase to debug, to ad-hoc testing scripts, to brainstorming solutions with engineers. These features ought to be considered by orgs of all sizes. Not only do they reduce the time sink of incidents, they open up that time for feature development, compounding advantages. LLMs aren’t perfect, and their common failure modes are critical when applied to incident response. We’ll cover some of these failures and how they’d look in the context of incident response, including hallucination, misprioritization, and black boxing. This isn’t the end of the world. Orgs just need to weigh these risks versus the speed and convenience of LLM incident response. To mitigate the risk, orgs need to invest in people. We’ll show how the resilience, adaptability, and knowledge of your incident response teams can compensate for the risks of LLMs. Emily Arnott Community Manager at Blameless @emilyarnott8 Emily is the community manager at Blameless, an incident workflow solution. She loves seeking out the cutting edge in how companies stay online. ---- Recorded Sept 21, 2023 at Strange Loop 2023 in St. Louis, MO. https://thestrangeloop.com

Understanding the full scope of incident cost is the first step to reducing it. To do that, were taking a deep dive into the many ways that unchecked engineering incidents hamper your teams success. Join CEO Jim Gochee and COO Ken Gavranovic on September 21st at 10 am PST for a live webinar, as they explore how industry leaders are beginning to measure and mitigate the cost of incidents and poor reliability.

Join COO Ken Gavranovic and author of Architecting For Scale Lee Atchison, August 31th at 10 am PST for a live webinar with as they discuss the blueprint for high-performing engineering teams to maximize the value of retrospectives.