Videos

When something goes wrong, it can be tempting to gather as many people as you can to fix it. Each person can contribute tremendous value through diverse viewpoints, but too many people can overcrowd your response, leading to miscommunication, redundant work, and much more.

Have you ever wondered if there was a better way to respond to incidents? When you are in the midst of an incident, does the process help you and your teammates or is it more of a burden? There have been a variety of approaches to organizing people and teams over the 30+ years of online services. Each of them have benefits and drawbacks. This talk will dive into a representative set of these approaches to examine them and help the audience to have a wider context by which they can evaluate their own arrangements for incident response. The talk will also look at incident response from a more abstract, task/intent-focused perspective to give a framework against which processes can be examined and adjusted to be more enabling, less burdensome. (And no, this is not a lite beer commercial ;-))

Blameless is streamlining your incident management runbook with this 60-minute workshop.

Blameless is supercharging your incident response with a modern, integrated framework for incident management.

In this episode, Joanna Mazgaj, Director, Production Support, and Laura Nolan, SRE at Flatiron, join Matt Davis and Kurt Andersen from the Blameless team to detect the problems of problem detection! Knowing what's going wrong isn't always easy. Learn how to get ahead by building collective intelligence, stopping things from slipping, and more!

Procore went from disjointed ad-hoc tasks to a smooth, cohesive incident response process, tailored for their needs, with Blameless

Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow from your preferred chat tool or in the Blameless interface.