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Resources

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Blog
Ebook
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7.28.2022

Introducing Our Newest Integration with ServiceNow

Blameless released a new integration to ServiceNow’s incident management ticketing solution. If you are a DevOps team moving towards SRE, this is worth a look.
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Videos
Ebook
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7.27.2022

Blameless Walkthrough Part 2

Managing incidents, follow up actions, Jira tickets, and comms in Blameless
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Videos
Ebook
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7.27.2022

Blameless Walkthrough Part 1

Starting an incident, assigning roles, and updating task checklists via Slack
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Videos
Ebook
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7.27.2022

How to Build Custom RI Reports

In this video, Paul Chu, Head of Customer Success at Blameless, teaches you how to build a custom report in our Reliability Insights. He'll show you how to pull data from various sources and configure a chart that expresses the data meaningfully. Watch the full video to follow along and hear tips from Paul based on what he's learned about how other reliability teams build their own custom reports.
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Videos
Ebook
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7.27.2022

How to Use PagerDuty with Blameless

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Videos
Ebook
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7.27.2022

Reliability Insights Overview

Learn how to build custom data dashboards in Blameless. Follow along as we build reports for the most common reliability metrics.
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Blog
Ebook
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7.14.2022

Promoted to SRE Advocate: A Dream Turned Reality

Big news everyone! We’re excited to promote our own, Matt Davis, to SRE Advocate. Hear what Matt has to say about his journey into this role, and what it means to him.
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Blog
Ebook
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7.12.2022

7 Ways Tagging Incidents Can Teach You About System Health

One of the most powerful ways to prepare for future incidents is to study and learn from patterns in past incidents. Learn how incident tagging can help.
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Blog
Ebook
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7.6.2022

SRE Roles and Responsibilities Defined

SRE is a practice that creates a bridge between operations and development. We discuss the roles and responsibilities of a site reliability engineer.
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Blog
Ebook
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6.29.2022

Development Velocity (And How To Balance Reliability)

Development velocity is a measurement of how much work a software team can complete, based on similar work completed in previous iterations
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Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
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Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
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