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Resources

Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Videos
Ebook
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6.22.2022

What's difficult about tech debt?

In this episode, Liz Fong-Jones, Developer Advocate at Honeycomb.io, and Jean Clermont, SRE at Flatiron, join Matt Davis and Kurt Andersen from the Blameless team to search the dark and scary corners of technical debt. What's "dark debt"? Do you have haunted graveyards? And what's the difference between debt and toil? Register to watch the full conversation!
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Podcasts
Ebook
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6.15.2022

Resilience in Action E14: Resilience Is the Audacity of Adaptive Capacity ft. John Allspaw

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Blog
Ebook
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6.9.2022

Incident vs. Problem [Understanding the Differences]

Curious about incidents vs. problems? We explain the differences and how to handle each one.
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Blog
Ebook
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6.7.2022

Incident Priority Matrix (Understanding Impact and Urgency)

An incident priority matrix that helps set priority levels for your incidents based on four levels of impact. Here's how to determine an incident's urgency.
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Blog
Ebook
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6.2.2022

Software Engineers vs Site Reliability Engineering Explained

We discuss what software engineers and site reliability engineering are and explain their differences and their importance in the software development process.
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Blog
Ebook
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5.31.2022

DevOps Team Structure | Roles & Responsibilities

We explain how a DevOps team is structured, the roles and responsibilities within the team, and the balance between an individual contributor and the needs of the team.
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Blog
Ebook
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5.26.2022

What Is DevOps Automation & What Are The Benefits?

Looking into DevOps automation? We explain how automation can improve your process, how to prioritize which tasks to automate, best practices, and how to avoid common mistakes.
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Videos
Ebook
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5.10.2022

What's difficult about incident command?

In this episode, Alyson van Hardenberg, Engineering Manager at Honeycomb.io, and Varun Pal, Staff SRE at Procore, talk to Matt Davis and Jake Englund from the Blameless team. Find out how their engineering orgs pick an incident commander. What type of technical knowledge should this person have about an incident? And does it take a certain type of personality to excel as incident commander? Register to watch the full conversation!
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Blog
Ebook
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5.10.2022

DevOps Pipeline | Best Practices, Tips, & Techniques

Looking into DevOps pipelines? We explain what a DevOps pipeline is, how to build one, and the best practices for building one for your team.
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Blog
Ebook
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5.4.2022

The Reverse Red Herring

Our VP of Engineering relates a story where a seemingly innocuous clue turns out to be key - a reverse red herring!
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Customer Success Stories

Agero

Agero’s Incident Management Is “Invincible” with the Help of Blameless Automation
Read more

Eventbrite

Eventbrite Mitigates Risk by Improving MTTA by 10X
Read more

Citrix, Greenlight, and Incognia

Top Reliability and Scaling Practices from Experts at Citrix, Greenlight Financial Technology, and Incognia
Read more

Machinify

Machinify gets "tremendous value" from Blameless, responds to incidents confidently with universal insight on service reliability
Read more
Purple ROI calculator illustration - Blameless Images
Incident Impact Calculator

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