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Videos
Browse through videos, guides, and other educational resources that cover incident management, reliability, team culture, and more.
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Videos
Ebook
8.12.2022
Custom Reliability Insights Reports: Follow Up Actions Statuses
In this video, Paul Chu, Head of Customer Success at Blameless, talks about building a Reliability Insights report that tracks the progress of completing follow-up actions from incident-related tickets. Follow along as he walks you through how to set this up in Blameless.
Videos
Ebook
8.12.2022
Reliability Insights: Out of the Box Reports
In this video, Matthew Dodge, Customer Success Manager at Blameless, walks you through all of the out-of-the-box Reliability Insights reports you get in Blameless automatically. He'll explain where the data comes from, why it's helpful in understanding reliability, and how you can translate these reports into actionable steps.
Videos
Ebook
8.10.2022
How BetterCloud Transformed Their Incident Management
BetterCloud worked with Blameless and an incident training agency to establish a sustainable and scalable process.
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Videos
Ebook
7.27.2022
Blameless Walkthrough Part 2
Managing incidents, follow up actions, Jira tickets, and comms in Blameless
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Videos
Ebook
7.27.2022
Blameless Walkthrough Part 1
Starting an incident, assigning roles, and updating task checklists via Slack
Videos
Ebook
7.27.2022
How to Build Custom RI Reports
In this video, Paul Chu, Head of Customer Success at Blameless, teaches you how to build a custom report in our Reliability Insights. He'll show you how to pull data from various sources and configure a chart that expresses the data meaningfully. Watch the full video to follow along and hear tips from Paul based on what he's learned about how other reliability teams build their own custom reports.
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Videos
8.17.2023
Driving Efficiency In Today's Environment
Join us for a webinar with CEO Jim Gochee and COO Ken Gavranovic as they discuss how Blameless customers are leveraging a new paradigm for incident response to improve operational efficiency.
Videos
4.7.2023
The New Reliability
In this talk, Blameless’s Emily Arnott discusses The New Reliability, which is based on product health, customer happiness, and socio-technical resilience.
Videos
2.21.2023
Integrating Blameless with Opsgenie
Assemble the right team for incident management fast with the new bidirectional integration of Blameless and OpsGenie. Blameless's Aaron Lober, Paul Chu, and Nicolas Philip show you how to seamlessly connect your alerting and service registry to your incident response processes.
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Videos
1.18.2023
How to Talk to Your Executive Leadership Team About Reliability
Product reliability requires investment from all areas of the business. Technology leaders must effectively communicate the implications of service reliability to the rest of the organization. As a leader, how do you prove that a more reliable product is critical to success? Experts from BetterCloud, Machinify and Blameless come together to discuss how to talk to your executive leadership team about reliability in this webinar.
Videos
12.13.2022
How to Design An Effective Incident On-Call Program
Join Thai Wood and Matt Davis as they discuss building an effective incident on-call program by looking at all angles from the socio-technical complexities to training, policies, and learning from incidents.
Videos
12.13.2022
What's difficult about incident severity
In this episode, Lauren Caliolio, Director of Reliability Engineering at Nike, and Cat Sewel, Director of Engineering at Nubank, join Matt Davis and Kurt Andersen from Blameless to give the proper severity to the topic of incident severity. Incident management always begins with prioritizing and triaging based on the incident’s impact. Judging that impact isn’t trivial! Join our panel as they break down the nuances and details of incident severity.
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Videos
11.21.2022
Mastering the Blameless Retrospective (Postmortem)
When an incident is resolved, the learning has just begun. Blameless Incident Retrospectives help you improve your system based on each and every incident. Our seamless logging process makes it easy to gather information, and integration with ticketing services help you track follow-up tasks that emerge. Learn how in this video.
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Videos
11.21.2022
Incident Communications Using CommsFlow™ in Blameless
One of the biggest potential interruptions to incident management is needing to communicate with management, customers, and other stakeholders. Blameless CommsFlow makes it easy, with predetermined messages sent to specific groups at customizable incident triggers, like incident status changes. See how it all works in this video.
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Videos
11.21.2022
Manage Incidents in Slack with Blameless
Don't want to jump between apps to manage your incident as it develops? Blameless keeps your engineers focused by allowing you to manage everything from Slack. See how the Blameless SlackBot brings responders through all the tasks for their roles in this video.
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Incident Impact Calculator
Find out how much you could save
Incidents can do real damage to companies that aren't sufficiently prepared them. Use our calculator to estimate the full cost of incidents for your team.
use the calculator"ROCKSTARS AT INCIDENT MANAGEMENT. The easy to use UI + the simplistic configuration wizards that they have for setting up integrations and to get up and running in commanding your first incidents. The product is straight forward and easy to use and it keeps folks working inside the tools that they are used to using on a day-to-day basis."
Chisel M.
Senior Core Infrastructure Engineer, Zoopla
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